Five systems, one customer, no agreement
A distribution business
Orders come from a web store and a sales team, stock is managed in a warehouse system, invoicing happens in the accounts package and credit control runs on a spreadsheet. Every week someone exports and re-keys. Customer names differ across systems, so credit exposure is a manual exercise and margin by customer is an estimate.
What it is designed to do
- Designed around a single customer identity across every module
- Credit exposure visible before the next order is released
- Margin by customer, product and channel from one source

